Who We Are Aetna at a Glance

Aetna’s mission is to build a healthier world—one person, one community at a time. We are a leading diversified health care benefits company, serving an estimated 46.7 million people. We offer industry-leading information, tools and resources to help people achieve their best possible health. Our team of nearly 50,000 employees is committed to creating a better health care experience and providing access to affordable, high quality health care.

We offer our customers a diverse range of health coverage choices and the information they need to take charge of their health. Our digital tools and online resources help guide members on their health care journey. For example, our members can access their health records, view claims and find in-network doctors—all while on the go. We make it easy for them to reach us for assistance, even by tweeting. We give guidance and support at every stage of our members’ health care journeys, whether they want to quit smoking, eat healthier, are expecting a baby or facing a serious illness and the overwhelming challenges surrounding the end of life. More than 18.5 million of our 23.1 million* medical members get their coverage through our commercial business, where we help employers provide affordable benefits that can improve the health and well-being of their employees. To meet the needs of a complex and ever-changing marketplace, we offer a growing number of self-insured options, particularly for mid-sized businesses, as well as plans for individuals and small businesses.

We also offer industry-leading Medicare Advantage as well as Medicare prescription drug plans and Medicaid products. In 2017, 93 percent of Aetna Medicare members are enrolled in plans rated four stars or higher—the highest among publicly traded companies—reflecting our commitment to quality and value.**

  *As of December 31, 2016.
**Includes publicly traded companies with more than 250,000 Medicare Advantage enrollees.

Our Mission and Values

At Aetna, our Mission is to build a healthier world by helping people realize their best health. We achieve that with Integrity, Excellence, Caring and Inspiration—Core Values that put the people we serve at the center of all we do. We hold ourselves accountable for delivering the results our customers and members expect.

What Drives Our Decisions: Our Core Values
Core Values Wheel

Health care is personal. That’s why the people we serve drive every decision we make. Everything we do at Aetna starts with our values—a clear, strongly held set of core beliefs that reflect who we are and what you can expect from us. Our values carry through our thoughts and actions every day, inspiring innovation in our products and services, and driving a relentless commitment to excellence in all we do. —Chairman and CEO Mark Bertolini